Terms and conditions

IMPORTANT — The Apple App Store and Google Play Store are not parties to these Terms. The App is licensed (not sold) to you by BEV_r. Specific provisions concerning Apple Inc. and Google LLC are set out in the section “App Store Specific Terms” below.

1. Definitions

• “App” means the BEV_r CHARGE mobile application made available via the Apple App Store and Google Play Store.
• “Charging Station” means an electric-vehicle charging point operated by BEV_r or our partners and accessible through the Services.
• “Network” means BEV_r’s network of Charging Stations, as updated from time to time in the App or on CHARGE-ROUTE.
• “Account” means your personal user account on the App or CHARGE-ROUTE.
• “Subscription” means any recurring paid plan or membership offered through the App that gives access to specific tariffs, features or benefits.
• “Consumer” means a natural person acting for purposes outside their trade, business, craft or profession.

2. About BEV_r

The Services are provided by:

BEV_r Global AB Gasverksgatan 1, 531 60 Lidköping, Sweden Corporate registration number: 5594473059 VAT number: SE559447305901 Customer support: support@bevr.se Telephone: +46 510 302 880 Website: bevr.se

3. Eligibility and Account Registration

3.1 Eligibility

To register for an Account and use the App you must:

• be at least 18 years of age, or at least 16 years of age with verifiable consent from a parent or legal guardian;
• have legal capacity to enter into a binding agreement under the laws of the country in which you reside;
• provide accurate, current and complete information during registration; and
• not be located in, or a resident of, any country subject to a comprehensive sanctions regime imposed by the EU, the United Nations, the United Kingdom, or the United States, and not be listed on any applicable sanctions or denied-party list (including the U.S. Government list of Specially Designated Nationals).

Access to the App is not permitted for children under 16 years of age.

3.2 Account registration

You can create an Account through the App or via CHARGE-ROUTE. You are responsible for keeping your login credentials, PIN codes and any biometric authentication on your device confidential. All activities performed through your Account will be deemed to have been performed by you. You must notify us immediately at support@bevr.se if you suspect any unauthorised access to your Account, RFID token or device.

You agree to keep the information in your Account accurate and up to date, including your name, email address, payment details and vehicle information where applicable.

3.3 Account deletion

You may delete your Account at any time directly from within the App (“Settings → Account → Delete account”) or by sending a request to support@bevr.se. We will delete your Account and associated personal data without undue delay, except where retention is required to:

• complete any ongoing charging session and related billing;
• comply with statutory record-keeping obligations (e.g. accounting, tax and consumer-protection legislation); or
• establish, exercise or defend legal claims.

Outstanding balances must be settled before deletion can be finalised.

4. The App and the Services

The App allows you to locate Charging Stations, start and stop charging sessions, manage payment methods and Subscriptions, view your charging history, and interact with our customer support.

The Services are provided to you on an “as is” and “as available” basis. The Services rely on third-party telecommunications and mobile data networks. You acknowledge that the App, CHARGE-ROUTE and the Services may be temporarily unavailable or limited due to factors outside our control.

We reserve the right to modify, suspend or discontinue any part of the Services or the Network where reasonably necessary for our business operations, to comply with applicable laws, or due to circumstances beyond our control. Your use of the Services does not constitute an electricity supply to a property.

5. Use of Charging Stations

When using a Charging Station you agree to:

• act safely and follow all signage, safety instructions and usage guidelines displayed at the Charging Station, in the App, on CHARGE-ROUTE, or provided by our partners;
• use only charging cables that meet or exceed the standard and quality recommended by your vehicle manufacturer, and never use cables that are damaged, defective or modified;
• properly disconnect your vehicle from the Charging Station once charging is complete;
• securely return any charging cable provided by us to its holder after use; and
• vacate the Charging Station promptly once charging has ended, so other customers can use it.

You are solely responsible for ensuring that your vehicle is compatible with the relevant Charging Station and for any damage caused by misuse.

6. Variable Charging Times

Charging time depends on factors including, but not limited to, your vehicle’s technical specifications, the state of charge and capacity of its battery, ambient temperature, grid conditions, and the performance of the Charging Station. We do not and cannot guarantee specific charging times.

7. Charging Sessions

A charging session begins when you connect the cable to your vehicle and authenticate using a valid method (BEV_r App, RFID token, payment card via a payment terminal, QR code or vehicle MAC address).

A session is considered complete when:

• you manually end it using one of the available methods; or
• your vehicle has reached its maximum state of charge; or
• the session is terminated by the Charging Station or the operator for technical or safety reasons.

Once charging has finished you must disconnect the cable from your vehicle and return any cable provided at the Charging Station to its holder. It is your responsibility to verify that charging has correctly started and completed (for example by checking the charger’s display or the App).

8. Pricing

Prices for charging are displayed at the Charging Station, in the App or on CHARGE-ROUTE at the time you start the session, and are stated inclusive of VAT where applicable.

If you pay directly at a Charging Station that accepts card payments, the applicable price is the one displayed at that station when your session begins.

For registered users paying through the App or CHARGE-ROUTE, the price displayed in the App or CHARGE-ROUTE at the start of the session applies, and supersedes any drop-in price shown at the Charging Station.

Prices set by third-party eMobility Service Providers (eMSPs) may differ from prices in our App. We recommend that you verify the applicable price before starting a session.

Prices in the App, on CHARGE-ROUTE and at Charging Stations may change without prior notice and may differ between countries and between individual Charging Stations.

9. Payment for Charging

You must authenticate yourself with a valid payment method to start a charging session. Accepted payment methods include the registered card in your Account, contactless cards or devices at supported terminals, mobile wallets, ad-hoc payment via QR code, and other methods made available in the App from time to time.

Payments are processed by our third-party payment service provider. We share the payment information we receive with the payment service provider solely for the purpose of processing your transaction.

When you initiate a card payment through our ad-hoc QR-code solution or at a payment terminal, we will pre-authorise an amount equivalent to approximately NOK 400, SEK 400, DKK 400 or EUR 40, depending on the country, in order to verify your payment capacity and to reduce fraud. Once the session is complete, only the amount corresponding to actual consumption (kWh and any fees) will be charged, and the remaining reservation will be released by your card issuer. The pre-authorised amount may vary.

If your card does not have sufficient funds for the pre-authorisation, you will not be able to start a session.

10. Contactless Payment

Contactless payment may include debit cards, credit cards, prepaid cards, smartphones, smartwatches and other devices capable of transmitting contactless payment data. Not all Charging Stations support contactless payment; please check the Charging Station before starting a session.

Where contactless payment is supported, you must tap the same card or device on the reader at both check-in and check-out to ensure correct billing. By tapping your card or device, you authorise the cost of your usage to be debited from your payment account.

11. Subscriptions, Memberships and Recurring Fees

IMPORTANT — BEV_r may offer optional Subscriptions or paid memberships that grant access to specific tariffs, features or benefits. Subscriptions are billed on a recurring basis (e.g. monthly or annually) and renew automatically until cancelled.

If you choose to subscribe to a paid plan, the following applies:

• the price, billing period and any free-trial conditions will be clearly displayed before you confirm your purchase;
• your subscription renews automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date;
• you can view, manage and cancel your Subscription at any time from within the App (“Settings → Subscriptions”) or, where the Subscription was purchased via an in-app purchase, in your Apple ID or Google Play account settings;
• we may change the price of a Subscription with at least 30 days’ prior notice; if you do not accept the new price you may cancel the Subscription before it takes effect;
• additional transaction fees, idle fees, reservation fees, roaming fees or partner fees may apply to individual charging sessions, in accordance with the price list in force from time to time.

Where a Subscription is sold via in-app purchase through the Apple App Store or Google Play Store, the purchase, renewal and cancellation are also governed by the terms of the relevant store.

12. Refunds and Right of Withdrawal

12.1 Refunds for charging services

If you believe you have been incorrectly billed for a charging session, please contact support@bevr.se with the session details (date, time, location and amount). If we identify a billing error, we will issue a corrected invoice or refund without undue delay.

12.2 Right of withdrawal for Consumers (EU/EEA)

If you are a Consumer resident in the EU/EEA, you generally have a 14-day right of withdrawal from the date you enter into a paid Subscription, in accordance with the Swedish Distance and Doorstep Sales Act (lag (2005:59) om distansavtal och avtal utanför affärslokaler) and the EU Consumer Rights Directive (2011/83/EU).

The right of withdrawal does not apply to:

• individual charging sessions, because the supply of energy begins immediately upon authentication with your express consent; or
• digital services that have been fully performed during the withdrawal period with your prior express consent and acknowledgement that the right of withdrawal will be lost.

To exercise the right of withdrawal where it applies, please contact support@bevr.se within 14 days. We will refund any amounts due without undue delay and no later than 14 days after we receive your withdrawal notice.

13. Late Payment and Debt Collection

If a payment fails, is reversed, or an invoice is not paid by its due date, BEV_r reserves the right to:

• re-attempt the charge against your registered payment method;
• suspend your Account and any associated payment cards or RFID tokens;
• send a written reminder and allow up to 31 days for settlement;
• charge a statutory late-payment fee, interest and reasonable administrative fees in accordance with the Swedish Interest Act (räntelagen 1975:635) and the Swedish Act on Compensation for Collection Costs (lag (1981:739) om ersättning för inkassokostnader m.m.);
• transfer the claim to a third-party debt collection agency or report the default to credit reference agencies; and
• take any further legal action permitted by law.

All costs reasonably incurred by us in connection with debt collection will be borne by the debtor, to the extent permitted by applicable law.

14. Service Availability and Issues

We do not warrant that the Services or the Charging Stations will be available without interruption or free from errors, or that they will be compatible with every electric vehicle. Charging Stations may experience high demand, electrical issues, scheduled or unscheduled maintenance, or other unforeseen events. You acknowledge that the Services may be temporarily unavailable for reasons outside our control.

If you experience an issue, please contact support@bevr.se with the relevant Charging Station ID, session details and a description of the problem.

15. App Permissions, Location Data and Notifications

To provide the App’s features we may request permissions on your device, including:

• location services (to find nearby Charging Stations and route you to them);
• camera (to scan QR codes at Charging Stations);
• push notifications (to inform you about session status, billing and service updates);
• Bluetooth or NFC (where supported, for autocharge or authentication);
• biometric authentication (where you choose to enable it).

You can grant or revoke these permissions at any time in your device settings. Disabling a permission may limit or prevent the use of certain features.

16. Privacy and Data Protection

BEV_r is the data controller for personal data processed in connection with the App and the Services. We process your personal data in accordance with the EU General Data Protection Regulation (GDPR), the Swedish Data Protection Act, and our Privacy Policy.

As a data subject you have, subject to applicable law, the right to access, rectify, erase or restrict the processing of your personal data, the right to data portability, the right to object to processing, and the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten, IMY) or your local data protection authority.

Our full Privacy Policy is available at: https://bevr.se/privacy-policy/. We encourage you to review it carefully before using the Services.

17. Cookies and Analytics

Our App, CHARGE-ROUTE platform and website use cookies and similar technologies to provide the Services, remember your preferences, measure performance and improve our offering. Detailed information is provided in our Cookie Policy, available at https://bevr.se/cookies/.

18. Intellectual Property Rights

All rights, title and interest in and to the App, CHARGE-ROUTE, the website and any related content, software, source code, object code, designs, graphics, images, trademarks, logos, databases and documentation (collectively, the “Content”) belong exclusively to BEV_r or our licensors. Third-party trademarks shown in the App belong to their respective owners. The App may include certain open-source software components, which are licensed under their respective open-source licences.

Subject to your compliance with these Terms, BEV_r grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to install and use the App on a device that you own or control, solely for your personal, non-commercial use of the Services.

You must not, and must not allow any third party to:

• copy, modify, adapt, translate or create derivative works of the App or the Content;
• reverse engineer, decompile, disassemble or attempt to derive the source code of the App, except to the extent expressly permitted by mandatory law;
• remove, alter or obscure any copyright, trademark or other proprietary notices;
• rent, lease, lend, sell, resell, sublicense or otherwise commercially exploit the App or the Content; or
• use the App or the Services to develop a competing product or service.

19. Acceptable Use and User Conduct

You agree not to use the App or the Services in any way that is unlawful, fraudulent, abusive or harmful. In particular, you agree not to:

• use the Services to charge a vehicle that you do not have the right to charge;
• interfere with, tamper with, damage or attempt to gain unauthorised access to any Charging Station, payment terminal, our systems, or another user’s Account;
• use any robot, bot, scraper or other automated means to access the App or the Services;
• transmit any viruses, malware or other malicious code;
• upload or share content that infringes third-party rights or violates applicable law;
• misuse our payment systems, including by providing false or stolen payment details, initiating chargebacks without legitimate cause, or attempting to circumvent fees; or
• resell or commercially redistribute the Services without our prior written consent.

BEV_r may, in its sole discretion, suspend or terminate your Account and report unlawful conduct to the relevant authorities.

20. Third-Party Services

The App, CHARGE-ROUTE and the website integrate third-party services, including payment processing, identity verification, mapping, analytics and cloud infrastructure. These third-party services may collect data about your use as described in their respective terms and privacy notices.

Links to external websites or services are provided for your convenience only. We do not control and are not responsible for the content, privacy practices or terms of any third-party site or service.

21. App Store Specific Terms

21.1 Apple App Store

The following additional terms apply if you obtained the App from the Apple App Store and only to the extent the App is used on an Apple-branded device:

• These Terms are entered into between you and BEV_r only, and not with Apple Inc. (“Apple”). BEV_r, not Apple, is solely responsible for the App and its content.
• Apple has no obligation whatsoever to provide any maintenance or support services in respect of the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the App’s purchase price to you (if any). To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be BEV_r’s sole responsibility.
• BEV_r, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including (i) product liability claims, (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (iii) claims arising under consumer-protection, privacy or similar legislation.
• In the event of any third-party claim that the App or your possession and use of the App infringes that third party’s intellectual-property rights, BEV_r, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of any such claim, to the extent required by these Terms.
• You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms of agreement when using the App (for example, wireless data service agreements).
• Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

21.2 Google Play Store

The following additional terms apply if you obtained the App from the Google Play Store:

• You acknowledge that Google Play (and not Google) is the source of the App and that the relationship between BEV_r and you with respect to the App is governed by these Terms and not by the Google Play Terms of Service.
• Google has no obligation or liability to you in respect of the App or these Terms.
• You agree to comply with the Google Play Terms of Service when using the App.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the App, CHARGE-ROUTE, the website and the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied or statutory, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted availability or security.

BEV_r does not warrant that the App or the Services will meet your requirements, that defects will be corrected, or that the App is free of viruses or other harmful components. Nothing in this section limits any mandatory consumer rights you may have under applicable law.

23. Limitation of Liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; or (d) any other liability that cannot be limited or excluded under mandatory law.

Subject to the paragraph above, and to the maximum extent permitted by applicable law:

• BEV_r is not liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data or loss of opportunity, arising out of or in connection with the App, the Services or these Terms;
• BEV_r’s total aggregate liability to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, arising out of or in connection with these Terms, will not exceed the greater of (i) the total amount you have paid to BEV_r for the relevant Services during the twelve (12) months preceding the event giving rise to the claim, or (ii) one hundred Euros (EUR 100).

BEV_r is in particular not liable for:

• damage to vehicles, batteries, charging cables, accessories or other equipment, unless caused by our negligence or wilful misconduct;
• loss or unavailability of the Services due to failures of mobile networks, internet connectivity or third-party infrastructure;
• temporary suspension of the Services that later proves unjustified, provided the suspension was carried out in good faith;
• loss, theft or misuse of your RFID token, payment card or mobile device, prior to our receipt of your notification to suspend the relevant account or method;
• fines, parking penalties or other penalty charges imposed on you by municipalities, partners or other third parties; and
• issues caused by your failure to comply with these Terms or with safety and usage instructions.

24. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend and hold harmless BEV_r and our affiliates, directors, officers, employees, agents and partners from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• your breach of these Terms or any applicable law or regulation;
• your misuse of the App, the Services or any Charging Station;
• any unauthorised access to your Account, mobile device or payment method that is attributable to your failure to maintain adequate security; or
• any third-party claim arising from your acts or omissions in connection with the Services.

25. Force Majeure

BEV_r is not liable for any delay or failure to perform any of our obligations under these Terms to the extent caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, civil unrest, strikes or other labour disputes, governmental actions, power failures, grid disturbances, charging-station failures, telecommunication or internet failures, and actions of third-party operators or electricity suppliers.

26. Suspension and Termination

These Terms remain in force until terminated by you or by us. You may terminate at any time by deleting your Account as described in Section 3.3.

BEV_r may, with or without notice, suspend or terminate your Account or these Terms with immediate effect if we have reasonable grounds to believe that:

• you have committed a material or repeated breach of these Terms;
• your use of the Services threatens the security or integrity of our systems or the Network;
• you have engaged in fraudulent, unlawful or abusive activity;
• you have failed to pay any amounts due despite a reminder; or
• we are required to do so by applicable law, regulation or order of a competent authority.

Where suspension or termination is for reasons not listed above, BEV_r will give you at least one (1) month’s prior written notice. Termination does not affect any rights or obligations that have accrued before the termination date.

27. Changes to These Terms

We may amend these Terms from time to time. Material changes will be notified to you in the App, on CHARGE-ROUTE or by email at least 14 days before they take effect, unless a shorter notice period is justified by legal or regulatory requirements or by changes that do not negatively affect you. Your continued use of the App or the Services after the effective date of the revised Terms constitutes acceptance of the new Terms. If you do not accept the revised Terms, you must stop using the Services and may delete your Account.

28. Updates to the App

We may release updates, upgrades or new versions of the App at our discretion. You may need to download and accept any new terms in order to continue using the App. We may temporarily restrict access to the App for maintenance, security or compliance reasons.

29. Transfer of Rights and Obligations

BEV_r may assign or transfer our rights and obligations under these Terms to a third party (for example as part of a corporate reorganisation), provided that the transfer does not materially reduce your rights. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

30. Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect. The invalid provision will be replaced by a valid provision that most closely reflects the original intent.

31. Entire Agreement

These Terms, together with the Privacy Policy, Cookie Policy and any additional terms expressly referenced herein, constitute the entire agreement between you and BEV_r in relation to the App and the Services, and supersede any prior agreement or understanding.

32. Non-Waiver

Our failure or delay in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy. A waiver is effective only if given in writing.

33. Operator Role and Data

BEV_r acts as the legal seller of the charging service to the end user. All charging transactions within the Network are invoiced by BEV_r. BEV_r also acts as the operator of the Charging Stations under applicable energy and emission-reduction legislation, including responsibility for reporting delivered electricity and for calculating and attributing climate benefits.

Data generated by charging sessions (including location, energy, time and usage data) may be processed by BEV_r for the purposes of operating the Services, complying with statutory obligations, and improving the Network. Personal data is processed in accordance with our Privacy Policy and applicable data-protection law. Aggregated and anonymised data may be used by BEV_r for analytics, reporting and statutory purposes.

34. Governing Law

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by Swedish law, without regard to its conflict-of-law rules. If you are a Consumer, the laws of your country of residence may grant you additional rights that cannot be derogated from by agreement; nothing in these Terms affects such mandatory consumer rights.

35. Disputes and Out-of-Court Resolution

If you have a complaint, please first contact us at support@bevr.se so that we can try to resolve it amicably. If we cannot reach an agreement, the following options are available to Consumers:

• Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden — www.arn.se; and
• the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

Subject to mandatory consumer-protection law, the courts of Sweden have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, with the District Court of Skaraborg (Skaraborgs tingsrätt) as the court of first instance.

36. Contact Information

BEV_r Global AB Gasverksgatan 1 531 60 Lidköping, Sweden Email: support@bevr.se Phone: +46 510 302 880 Web: bevr.se

37. Language

These Terms are provided in English. Translations into other languages may be made available for convenience. In case of discrepancy between the English version and any translation, the English version prevails, unless mandatory consumer-protection law of your country of residence provides otherwise.